How Vision BI collects, uses, shares and protects your personal information, in line with South Africa's Protection of Personal Information Act (POPIA).
Last updated: 15 June 2026
This policy explains how Vision BI (Pty) Ltd ("Vision BI", "we", "us") processes personal information when you use this website (visionbi.co.za) or contact us. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). By using this website or sending us your details, you acknowledge this policy.
Vision BI (Pty) Ltd is a South African technology business providing website development, e-commerce, digital marketing, custom software and automation services.
Our Information Officer is responsible for how we handle personal information and for compliance with POPIA. You can reach the Information Officer at info@visionbi.co.za with the subject line "Information Officer / POPIA".
Depending on how you interact with us, we may collect:
gclid (Google) and fbclid (Meta) when you arrive via an ad or link.We do not knowingly collect personal information from children, and we do not intentionally collect special-category personal information through this website.
We collect personal information directly from you when you complete a form, click a WhatsApp or email link, or send us a message; and automatically through cookies, analytics and standard server logs when you browse the site (subject to consent for non-essential cookies).
Under POPIA we must have a lawful justification for processing. We rely on the following:
| Purpose | Lawful basis (POPIA) |
|---|---|
| Respond to enquiries, prepare quotes and communicate with you | Steps to enter into / perform a contract; legitimate interest |
| Deliver services and manage client relationships | Performance of a contract |
| Run analytics to understand and improve the website | Consent (non-essential cookies) |
| Measure and improve marketing and advertising | Consent |
| Meet accounting, tax and other legal duties | Compliance with a legal obligation |
| Protect the website and prevent abuse/fraud | Legitimate interest |
We use cookies and similar technologies. Strictly necessary items are always active; Google Analytics, Google Tag Manager and any analytics or marketing cookies load only after you consent via our cookie banner. You can change your choice at any time through the cookie settings. Full details are in our Cookie Policy.
We do not sell your personal information. We share it only where needed, with operators (service providers) acting on our instructions, including:
Enquiries are stored and managed in our own internal systems, accessible only to authorised members of our team.
Some of these providers (for example Google and Meta) process information on servers outside South Africa. Where personal information is transferred across borders, we do so in line with section 72 of POPIA — relying on the provider's commitment to an adequate level of protection, the necessity of the transfer to provide the service or perform our contract with you, or your consent.
We keep personal information only as long as necessary for the purpose it was collected, or as required by law. Enquiry details are generally kept while we are in contact and for a reasonable period afterwards; client and financial records are kept for the periods required by tax and company law (typically five years); analytics data is retained according to the settings of the analytics tools. We delete or de-identify information when it is no longer needed.
We take reasonable, appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access and misuse, including HTTPS encryption, limited access, and using reputable service providers. No online system is completely risk-free, but we work to keep risks low and will act on any breach as POPIA requires.
If we send you electronic marketing, we do so only where the law allows — generally with your consent or to existing customers about similar services — and every message includes a way to opt out. You can withdraw consent at any time.
Subject to POPIA, you have the right to:
To exercise any of these, email our Information Officer at info@visionbi.co.za. We may need to verify your identity before acting.
If you are not satisfied with how we have handled your information, you may complain to the Information Regulator:
We may update this policy from time to time. The "last updated" date above shows the current version, and the latest version always applies.
For any privacy question, email info@visionbi.co.za.
We use cookies to run this site and, with your consent, to understand traffic and improve our marketing. You can accept all, reject non-essential, or choose what to allow. See our Privacy Policy and Cookie Policy.